A few things to remember:
- Please make sure you are precise in your request.
- IT probably don't know what you mean by "Is the system down?" or "Why can't I print?".
- Be specific
- explain what kind of system you are on (Operating system, AU equipment or private (BOYD) etc).
- What were you doing when the problem occurred?
Then it is a lot easier for IT to help you.
If IT need to see you in person remember to explain when you are available, especially if you are often out of office.